Shipping policy
Shipping Policy
Last Updated: October 17, 2026
Thank you for shopping with PawPilot! This Shipping Policy explains how we process and ship your orders, how shipping costs are calculated, and what to expect after placing an order.
1. Order Processing
Orders are typically processed within 2–3 business days after payment confirmation, excluding weekends and holidays.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please note that processing times are separate from shipping and delivery times.
2. Shipping Methods and Delivery Times
Available shipping methods, costs, and estimated delivery times will be displayed at checkout when available.
Our estimated delivery time is 7–14 business days after your order has been processed and shipped, unless a different estimate is displayed at checkout.
Delivery times are estimates and are not guaranteed. Actual delivery may be affected by carrier delays, weather conditions, customs processing, holidays, or other circumstances beyond our reasonable control.
If we become aware of a significant delay, we will communicate relevant updates as required by applicable law.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout based on the destination, order details, and available shipping methods.
Free standard shipping may be available for eligible orders when expressly offered at checkout or through an active promotion.
Please review the shipping charges displayed before completing your purchase.
4. Order Tracking
Once your order has shipped, we will email you a shipping confirmation with a tracking number and tracking link when available.
Tracking information may take several days to update after the shipping confirmation is sent.
If your tracking information does not update for an extended period, please contact us at carlosmartinez.us23@gmail.com for assistance.
5. Shipping Destinations
PawPilot ships to destinations where shipping is available at checkout.
Please confirm that your country and shipping address are supported before placing your order. Shipping availability may change depending on carrier services and fulfillment restrictions.
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless these charges are collected at checkout or otherwise stated, the customer may be responsible for paying them where permitted by law.
For more information about international duties and taxes, please review the information provided at checkout.
6. Address Accuracy
Please carefully verify your shipping address before completing your purchase.
If you need to correct your address, contact us as soon as possible at carlosmartinez.us23@gmail.com. We cannot guarantee that changes can be made after an order has entered processing or has shipped.
PawPilot is not responsible for delivery problems caused by incorrect or incomplete addresses provided by customers, except where responsibility cannot legally be excluded.
7. Lost, Damaged, or Delayed Packages
If your package appears to be lost, arrives damaged, or experiences an unusual delay, please contact us at carlosmartinez.us23@gmail.com.
Include your order number and any relevant tracking information. For damaged products, photographs may help us assess the issue.
We will review the situation and assist with the carrier or fulfillment provider as appropriate. Any applicable replacement, refund, or other remedy will be handled in accordance with our policies and applicable law.
8. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will try to accommodate your request if the order has not yet entered fulfillment or shipping, but changes and cancellations cannot be guaranteed.
If an order has already shipped, it generally cannot be changed or stopped in transit. Please refer to our Return and Refund Policy for applicable return options.
If an order is canceled or a refund is due, the refund will be processed in accordance with our policies and applicable law. The time it takes for funds to appear in your account may depend on your payment provider.
9. Contact Us
If you have any questions about shipping or your order, please contact us:
PawPilot