Return and Refund Policy

Last Updated: October 17, 2026

At PawPilot, your satisfaction matters to us. We want you and your furry friend to enjoy your purchase. This policy explains our 30-day money-back guarantee, return procedures, and refund process.

1. 30-Day Money-Back Guarantee

You may contact us within 30 days of receiving your order to request a return and refund under our 30-day money-back guarantee, subject to the terms below and any applicable consumer protection laws.

To start a return, please email us within the 30-day period. We will explain the applicable return instructions and any conditions that apply to your request.

This commercial guarantee does not replace or limit any consumer rights provided by applicable law.

2. Return Conditions

For standard returns, please return the product in its original condition, with its original packaging and included accessories, where reasonably possible.

If a product has been used, damaged, or handled beyond what is reasonably necessary to inspect it, we will assess the return in accordance with this policy and applicable law. Any reduction in a refund will be made only where legally permitted.

Products that arrive defective, damaged, incorrect, or materially different from their description will be handled in accordance with applicable consumer protection laws.

3. How to Request a Return

To request a return or refund:

1. Email us at carlosmartinez.us23@gmail.com within 30 days of receiving your order.

2. Include your order number and the reason for your request.

3. If your product arrived damaged, defective, or incorrect, please include photographs where possible.

4. Wait for our response and return instructions before sending the product back.

Please do not send products to an unconfirmed return address.

4. Return Shipping Costs

For standard returns due to a change of mind, the customer is responsible for return shipping costs unless otherwise stated by PawPilot or required by applicable law.

For products that are defective, damaged, incorrect, or otherwise subject to a legal remedy, return shipping costs and other remedies will be handled in accordance with applicable law.

5. Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery and contact us as soon as reasonably possible if the product arrives damaged, defective, incorrect, or materially different from its description.

We will review your request and explain the available options, which may include a replacement, repair, refund, or another remedy as required by applicable law.

6. Refund Processing

Once a return is received and assessed, we will notify you of the outcome.

Approved refunds will be issued to the original payment method unless otherwise agreed or required by law. The time it takes for the refund to appear may depend on your bank or payment provider.

If you have not received an approved refund within a reasonable period, please contact us.

7. Cancellations

If you wish to cancel an order, contact us as soon as possible at carlosmartinez.us23@gmail.com.

Cancellation requests depend on the order's fulfillment status and applicable law. If an order has already shipped, our return procedure may apply. Nothing in this section limits any cancellation or refund rights provided by law.

8. International Orders

Customers may be responsible for applicable customs duties, import taxes, or other charges where disclosed and permitted by law.

International orders may be subject to additional consumer protection requirements depending on the customer's location. This policy does not exclude or limit any rights that cannot legally be excluded or limited.

9. Contact Us

For questions about returns, refunds, cancellations, or damaged orders, contact:

Email: carlosmartinez.us23@gmail.com

Please include your order number so we can assist you efficiently.

Business name: PawPilot