Terms of Service

Last Updated: October 17, 2026

Welcome to PawPilot! The terms “we,” “us,” and “our” refer to PawPilot. PawPilot operates this online store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service”), describe your rights and responsibilities when using the Services. Please read these Terms of Service carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use our Services. These Terms do not limit any non-waivable rights you may have under applicable consumer protection laws.

1. Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have the consent of a parent or legal guardian where permitted by applicable law.

To use the Services, including browsing our online store or purchasing products, you may be asked to provide information such as your email address, billing information, payment details, and shipping address. You represent and warrant that all information you provide is accurate, current, and complete, and that you have the necessary rights to provide it.

You are responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to another person.

2. Our Products

We make reasonable efforts to display our products and their features as accurately as possible. However, product colors and appearances may vary depending on your device and display settings.

We do not guarantee that the appearance of a product on your screen will exactly match the product you receive. Nothing in these Terms excludes any product guarantees or consumer rights that cannot legally be excluded.

Product descriptions, availability, and other information may be updated from time to time. We reserve the right to discontinue products or limit quantities offered to any person, geographic region, or jurisdiction, subject to applicable law.

3. Orders

When you place an order, you make an offer to purchase the products in your order and authorize us and our payment processors to charge the applicable amount using your selected payment method.

PawPilot reserves the right to accept or decline an order where permitted by applicable law. Your order is not accepted until we confirm its acceptance, and payment must be received and processed as required.

Please review your order carefully before submitting it. We may be unable to cancel an order after it has entered processing or fulfillment. If we reject, modify, or cancel an order, we may attempt to notify you using the contact information you provided.

Purchases are subject to our Return and Refund Policy. Nothing in these Terms limits any rights provided by applicable law.

You represent that purchases are for personal or household use and not for unauthorized commercial resale or export.

4. Prices and Billing

Prices, discounts, and promotions may change without notice. The price charged for a product will be the price displayed when the order is placed and will be shown in your order confirmation.

Unless expressly stated otherwise, displayed prices may exclude shipping charges, applicable taxes, customs duties, and import fees. Any applicable charges will be presented or disclosed as required by law.

Promotions may be subject to additional terms. If promotional terms conflict with these Terms of Service, the promotional terms will govern the promotion to the extent permitted by law.

You agree to provide accurate and current purchase, payment, and account information and to update it when necessary. You represent that you are authorized to use your selected payment method and agree to pay all charges properly incurred for your order, including applicable shipping charges and taxes.

5. Shipping and Delivery

Order processing and estimated delivery times are described in our Shipping Policy, where available.

Delivery estimates are not guarantees unless expressly stated otherwise. Actual delivery times may vary because of carrier delays, customs processing, weather, or other circumstances outside our reasonable control.

We will communicate material order delays or changes as required by applicable law. If products are shipped by a third-party supplier or from another country, relevant information about fulfillment, delivery, and potential import charges will be disclosed as required.

Responsibility for loss or damage during shipping will be determined under applicable law. Nothing in this section removes any rights or remedies that consumers may have under applicable law.

6. Intellectual Property

The Services, including our website content, text, graphics, images, logos, product descriptions, videos, and other materials, are owned by PawPilot, its licensors, or the applicable rights holders and are protected by intellectual property laws.

These Terms allow you to use the Services for personal, non-commercial purposes. You may not reproduce, distribute, modify, publicly display, republish, or commercially exploit content from the Services without the required permission, except where permitted by law.

Purchasing a product does not transfer ownership of any intellectual property rights associated with that product, its design, software, or technology.

PawPilot, Shopify, and other third-party names, logos, product names, and designs are the property of their respective owners. No trademark or other intellectual property license is granted unless expressly stated.

7. Optional Tools

The Services may provide access to third-party tools that we do not own, control, or operate.

Such tools are provided on an “as is” and “as available” basis, to the extent permitted by law. Your use of third-party tools is at your discretion and may be subject to the third party’s own terms and policies.

We are not responsible for third-party tools to the extent permitted by applicable law. New features or tools added to the Services may also be subject to these Terms.

8. Third-Party Links

The Services may contain links to third-party websites or services. We do not control or guarantee the accuracy, availability, or content of third-party websites.

Accessing third-party websites is at your own discretion. Review their terms and privacy practices before providing information or making purchases.

Questions, complaints, or claims concerning third-party products or services should be directed to the relevant third party. This section does not exclude liability that cannot legally be excluded.

9. Relationship with Shopify

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer the Services.

Purchases made through PawPilot are transactions between you and PawPilot. Shopify is not the seller of our products and is not responsible for the products we sell or for our fulfillment and customer service obligations, except as otherwise required by applicable law.

Your use of Shopify's own services may also be subject to Shopify's separate terms and policies.

10. Privacy Policy

Our Privacy Policy explains how we collect, use, and disclose personal information when you use the Services.

Shopify also processes certain information when you browse or interact with our store, including information related to your transactions, to provide, secure, and improve its services and help prevent fraud.

Information may be processed by Shopify and service providers in countries other than your country of residence. Such processing is subject to applicable privacy laws and the relevant privacy policies.

Please review our Privacy Policy and Shopify's Privacy Policy for additional information.

11. Feedback

If you submit reviews, suggestions, comments, ideas, or other feedback to us, you grant PawPilot a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, modify, publish, distribute, and display that feedback for lawful business purposes, subject to applicable law.

You represent that you have the rights necessary to submit your feedback and that it does not violate another person's rights or any applicable law.

You must not submit false, misleading, unlawful, abusive, defamatory, or infringing content, or content containing malicious software. You must not misrepresent your identity or the origin of your feedback.

We may moderate or remove feedback where appropriate and permitted by law. We are not required to keep feedback confidential, compensate you for it, or respond to it.

You remain responsible for the feedback you submit. Nothing in this section removes any rights you may have under applicable law.

12. Errors, Inaccuracies, and Omissions

Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, or availability.

We reserve the right to correct errors, update information, and cancel or modify orders when information is inaccurate, subject to applicable law.

If an order is canceled after payment has been collected, we will provide any refund required by law. We will not use this section to avoid obligations that cannot legally be excluded.

13. Prohibited Uses

You may use the Services only for lawful purposes. You must not use the Services:

• For unlawful, fraudulent, or malicious purposes.

• To violate applicable laws or regulations.

• To infringe our intellectual property rights or those of others.

• To harass, threaten, abuse, defame, or harm another person.

• To submit false or misleading information.

• To transmit unauthorized advertising, spam, or similar solicitations.

• To impersonate another person or entity.

• To interfere with another person's use of the Services or compromise the security or operation of the store.

You also agree not to upload malicious code, collect other users' personal information without authorization, scrape or copy store content without permission, resell or commercially exploit the Services without authorization, or bypass security and access controls.

We may suspend or terminate access to the Services when reasonably necessary because of a violation of these Terms, subject to applicable law.

14. Automated Agents

An “Agent” means software or a service that takes autonomous or semi-autonomous actions on behalf of a person or organization to access or interact with the Services.

Automated Agents may access or interact with the Services only where permitted by us and in compliance with applicable technical requirements, security measures, and laws.

Where required, Agents must identify themselves accurately, must not disguise automated activity as human activity, and must not bypass CAPTCHAs, access restrictions, or other measures designed to control automated access.

We may limit or block automated access where appropriate and permitted by law.

15. Termination

We may suspend or terminate your access to the Services, in whole or in part, where permitted by applicable law.

You remain responsible for charges properly incurred before termination. Any provisions that by their nature should continue after termination will remain effective, including applicable provisions concerning intellectual property, feedback, disclaimers, liability, indemnification, and governing law.

Termination does not remove any rights or obligations that cannot legally be terminated.

16. Disclaimer of Warranties

Information provided through the Services is intended for general informational purposes. Although we make reasonable efforts to maintain accurate information, we do not guarantee that all content will always be complete, current, or error-free.

Except where expressly stated or required by applicable law, the Services are provided on an “as is” and “as available” basis, without warranties or conditions that may legally be disclaimed.

We do not guarantee that access to the Services will always be uninterrupted, timely, secure, or error-free.

Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, the exclusions in this section apply only to the extent permitted by law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, PawPilot and its service providers will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or similar losses arising from the use of the Services or products purchased through them.

This limitation applies only to the extent permitted by applicable law. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including any applicable mandatory consumer rights or remedies.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless PawPilot and its service providers from third-party claims, losses, and reasonable expenses arising directly from your unlawful use of the Services, your violation of these Terms, or your infringement of another person's rights.

We will provide notice of a claim where reasonably practicable. Any defense, settlement, or cooperation obligations will be subject to applicable law.

Nothing in this section requires you to indemnify us for our own conduct where such an obligation would be prohibited by law.

19. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect. Nothing in these Terms limits any consumer protection rights that cannot legally be waived.

20. Waiver; Entire Agreement

Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with the policies referenced in them, constitute the agreement governing your use of the Services, subject to applicable law and any other agreement that expressly applies.

If any provision is ambiguous, it will be interpreted in accordance with applicable law.

21. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where otherwise permitted by law.

We may assign or transfer our rights and obligations under these Terms in connection with a business transfer, restructuring, or other lawful transaction, subject to applicable law.

22. Governing Law

These Terms are governed by the laws applicable to the jurisdiction in which PawPilot is legally established or operates, as determined under applicable law.

Any dispute will be handled by the courts with appropriate jurisdiction, subject to mandatory consumer protection laws and any rights you may have to bring a claim in the courts of your place of residence.

Nothing in this section limits mandatory rights or remedies available under applicable law.

23. Translations

These Terms may be made available in languages other than English. If translated versions conflict, the English version will govern to the extent permitted by applicable law.

Nothing in this section limits any rights you may have concerning language, disclosures, or dispute resolution under applicable law.

24. Headings

Headings are included for convenience only and do not affect the interpretation of these Terms.

25. Electronic Communications

By using the Services or placing an order, you agree that we may send you transactional and service-related communications electronically, including by email or through notices on the website.

These communications may concern your orders, account, purchases, returns, and these Terms. You are responsible for keeping your contact information current.

Where required by law, additional consent will be obtained for marketing communications.

26. Changes to These Terms of Service

You can review the latest version of these Terms on this page.

We reserve the right to update, modify, or replace portions of these Terms by posting changes on our website, subject to applicable law.

Material changes will take effect on the date stated in the notice or as otherwise required by law. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms only to the extent legally permitted.

27. Contact Information

Questions about these Terms of Service should be sent to:

PawPilot

Email: carlosmartinez.us23@gmail.com

For additional business contact details, please visit our Contact Information Policy, if available.

Please ensure that your published contact information is accurate and complete.